Privacy Policy

We only collect what we need to deliver your translation and respond to your enquiry. This includes:

• ✓Contact details you provide — name, email, phone number
• ✓The documents you send us for translation, and any personal data they contain
• ✓Your service requirements — language pair, deadline, delivery preference
• ✓Payment information, processed securely through our payment provider
• ✓Basic website usage data via cookies (see our Cookie Policy)

Your information is used strictly to provide and improve our service:

• ✓To prepare, certify and deliver your translation
• ✓To communicate with you about your order and quotes
• ✓To process payment and issue receipts or invoices
• ✓To meet legal, accounting and certification record-keeping obligations
• ✓To respond to support requests and improve our service quality

We process your data under the following lawful bases: performance of a contract (to deliver the translation you ordered), legitimate interests (to run and secure our business), legal obligation (to keep required records), and consent (for optional cookies or marketing, which you may withdraw at any time).

Access to your documents is limited to the translator and reviewer assigned to your job. We only share data with third parties where necessary to complete your order, such as:

• ✓A qualified notary — only when you request a notarised translation
• ✓Our secure payment processor — for handling transactions
• ✓Trusted IT and hosting providers — bound by confidentiality agreements
• ✓Authorities — only where legally required to do so

We retain your documents and data only as long as necessary for the service and for our legal record-keeping obligations. Full details are set out in our Document Handling & Retention Policy. You may request earlier deletion at any time, subject to any legal requirement to retain certification records.

• ✓Documents are transmitted and stored using secure, access-controlled systems
• ✓Access is restricted to the specific team members working on your job
• ✓Confidentiality obligations apply to everyone who handles your files
• ✓Payment details are handled by PCI-compliant providers, never stored by us

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us using the details on our Contact page. You also have the right to complain to the Information Commissioner’s Office (ICO).

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the latest version. Significant changes will be highlighted on this page.